Mostly Useless Thoughts on Stuff that Interests Me...

Sunday, April 6, 2008

Letting Go Is Hard To Do

Chat InformationWelcome to Earthlink LiveChat. Your chat session will begin shortly. Feel free to begin typing your question.

Chat Information'Delphina T' says: Thank you for contacting EarthLink LiveChat, how may I help you today?

contemplating@earthlink.net: I want to cancel my dial-up account, I now have cable

Delphina T: I am sorry to hear that we may be loosing a valuable member of EarthLink family. However, I will assist you with the procedure once I verify the account with you.

contemplating@earthlink.net: ok

Delphina T: Please provide the security word of your account, for verification purposes.

contemplating@earthlink.net: The password?

Delphina T: Okay, please provide primary login password for verification, to verify the account.
contemplating@earthlink.net: ********

Delphina T: I need your permission to view your password. Could I go ahead and view your password in our database? You will receive an email from EarthLink stating that we have viewed your password.

contemplating@earthlink.net: yes, you have my permission

Delphina T: Thank you for the account verification information. I was able to verify your account. Are you aware that EarthLink also provides the High speed Cable service?

contemplating@earthlink.net: Yes, not interested

Delphina T: As you are a loyal customer, I will provide you the Dial up Unlimited service for $9.95 per month where you can continue to enjoy the same protection EarthLink offers to all customers including spamBlocker and Virus Blocker for your email account and ScamBlocker, Spyware Blocker, Pop-Up Blocker use while surfing the Internet.

contemplating@earthlink.net: Not interested

Delphina T: Are you interested in maintaining your email address so that you’ll still be able to keep in touch with friends and associates?
We offer a Premium Mail service, which will allow you to keep using 2 of your existing EarthLink email addresses for $3.95 per month. Each email address comes with 100mb of storage space.
Delphina T: - Access your email from anywhere using WebMail or any POP mail client
Delphina T: - Two email boxes, 100 MB each (200MB total)
Delphina T: * Protection Control Center - powered by Norton
Delphina T: --- * Spyware Blocker - blocks spyware programs that can threaten your privacy
Delphina T: --- * Virus Blocker - automatically scans incoming email and removes viruses
Delphina T: - SpamBlocker blocks virtually 100% of all junk messages
Delphina T: - Optional free EarthLink Mailbox software (click "More Info" for the link)
Delphina T: - Use EarthLink Easy Switch to import your email and address book from most other email programs
Delphina T: - 24/7 customer support via email and live chat
Delphina T: This would benefit you , right?

contemplating@earthlink.net: No, I dont want any of it.
contemplating@earthlink.net: I just want to finish this.

Delphina T: Let me inform you that if once the email address is deleted, all the emails of that mailbox stored on our server will be lost.

contemplating@earthlink.net: Let me repeat, I just want to close my account, I dont need it anymore, I dont want it anymore.

Delphina T: Please stay on hold while I inactivate your account and provide you the confirmation number.
Delphina T: Thank you for staying on hold.
Delphina T: I've taken care of canceling your service as of 03/03/08 and your last charge date was 02/05/08 amount of $21.95. For your records the cancellation confirmation number is 136874329.
Delphina T: Is there anything else that I can help?

contemplating@earthlink.net: No, all set, thanks for the help

Delphina T: You're welcome and thank you for using EarthLink LiveChat. Should you need further assistance, please feel free to contact us again.
Delphina T: Have a nice day! Bye.

contemplating@earthlink.net: Bye

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