Letting Go Is Hard To Do

Chat InformationWelcome to Earthlink LiveChat. Your chat session will begin shortly. Feel free to begin typing your question.

Chat Information'Delphina T' says: Thank you for contacting EarthLink LiveChat, how may I help you today?

contemplating@earthlink.net: I want to cancel my dial-up account, I now have cable

Delphina T: I am sorry to hear that we may be loosing a valuable member of EarthLink family. However, I will assist you with the procedure once I verify the account with you.

contemplating@earthlink.net: ok

Delphina T: Please provide the security word of your account, for verification purposes.

contemplating@earthlink.net: The password?

Delphina T: Okay, please provide primary login password for verification, to verify the account.
contemplating@earthlink.net: ********

Delphina T: I need your permission to view your password. Could I go ahead and view your password in our database? You will receive an email from EarthLink stating that we have viewed your password.

contemplating@earthlink.net: yes, you have my permission

Delphina T: Thank you for the account verification information. I was able to verify your account. Are you aware that EarthLink also provides the High speed Cable service?

contemplating@earthlink.net: Yes, not interested

Delphina T: As you are a loyal customer, I will provide you the Dial up Unlimited service for $9.95 per month where you can continue to enjoy the same protection EarthLink offers to all customers including spamBlocker and Virus Blocker for your email account and ScamBlocker, Spyware Blocker, Pop-Up Blocker use while surfing the Internet.

contemplating@earthlink.net: Not interested

Delphina T: Are you interested in maintaining your email address so that you’ll still be able to keep in touch with friends and associates?
We offer a Premium Mail service, which will allow you to keep using 2 of your existing EarthLink email addresses for $3.95 per month. Each email address comes with 100mb of storage space.
Delphina T: - Access your email from anywhere using WebMail or any POP mail client
Delphina T: - Two email boxes, 100 MB each (200MB total)
Delphina T: * Protection Control Center - powered by Norton
Delphina T: --- * Spyware Blocker - blocks spyware programs that can threaten your privacy
Delphina T: --- * Virus Blocker - automatically scans incoming email and removes viruses
Delphina T: - SpamBlocker blocks virtually 100% of all junk messages
Delphina T: - Optional free EarthLink Mailbox software (click "More Info" for the link)
Delphina T: - Use EarthLink Easy Switch to import your email and address book from most other email programs
Delphina T: - 24/7 customer support via email and live chat
Delphina T: This would benefit you , right?

contemplating@earthlink.net: No, I dont want any of it.
contemplating@earthlink.net: I just want to finish this.

Delphina T: Let me inform you that if once the email address is deleted, all the emails of that mailbox stored on our server will be lost.

contemplating@earthlink.net: Let me repeat, I just want to close my account, I dont need it anymore, I dont want it anymore.

Delphina T: Please stay on hold while I inactivate your account and provide you the confirmation number.
Delphina T: Thank you for staying on hold.
Delphina T: I've taken care of canceling your service as of 03/03/08 and your last charge date was 02/05/08 amount of $21.95. For your records the cancellation confirmation number is 136874329.
Delphina T: Is there anything else that I can help?

contemplating@earthlink.net: No, all set, thanks for the help

Delphina T: You're welcome and thank you for using EarthLink LiveChat. Should you need further assistance, please feel free to contact us again.
Delphina T: Have a nice day! Bye.

contemplating@earthlink.net: Bye